Uncollected Child Policy

Policy statement

If a child is not collected by an authorised adult at the end of a session, Westside Pre-School puts into practice the following procedure, to ensure the child is cared for safely by experienced and qualified practitioners who are known to the child.  We will ensure that the child receives a high standard of care in order to cause as little distress as possible.

We inform parents/carers of our procedures so that, if they are unavoidably delayed, they will be reassured that their children will be properly cared for.


Parents of children starting at Westside Pre-School are asked to provide the following specific information which is recorded on the child’s Registration Form:

  • Home address and telephone number - if the parents do not have a telephone, an alternative number must be given, perhaps a neighbour or close relative.

  • Place of work and telephone number (if applicable).

  • Mobile telephone number (if applicable).

  • Names, addresses and telephone numbers of adults who are authorised by the parents to collect their child from the setting, for example a child minder or grandparent.

  • Who has parental responsibility for the child.

  • Information about any person who does not have legal access to the child.

  • On occasions when parents are aware that they will not be at home or in their usual place of work, they inform us of how they can be contacted.

  • On occasions when parents or the persons normally authorised to collect the child are not able to collect the child, they provide us with details of the name, address and telephone number of the person who will be collecting their child.  We agree with parents how to verify the identity of the person who is to collect their child and ensure that the person has the password.

  • Parents are informed that if they are not able to collect the child as planned, they must inform us so that we can begin to take back-up measures. 

  • We provide parents with our contact telephone number. 01795 533743    07960 919578

  • We inform parents that we apply our child protection procedures as set out in our Safeguarding policy, if their child is not collected from the Pre-School by an authorised adult within 30 minutes after Westside Pre-School has closed and the staff can no longer supervise the child on the premises.


If a child is not collected at the end of the session, we follow the following procedures:


  • The staff information book and the Pre-school manager contacted to checked for any information about changes to the normal collection routines.

  • If no information is available, parents/carers are contacted at home or at work.

  • If this is unsuccessful, the adults who are authorised by the parents to collect the child from the Pre-school– and whose telephone numbers are recorded on the child’s registration form are contacted.

  • All reasonable attempts are made to contact the parents or nominated carers.

  • The child does not leave the premises with anyone other than those named on the registration form.

  • If no-one collects the child after 30 minutes and there is no-one who can be contacted to collect the child, we apply the procedures for uncollected children.

  • We contact the local authority children’s social services care team:   03000 41 11 11

  • The child stays at Westside Pre-School in the care of two fully-vetted workers until the child is safely collected either by the parents or by a social worker.

  • Social Services will aim to find the parent or relative if they are unable to do so, the child will become looked after by the local authority.

  • Under no circumstances do staff to go to look for the parent, nor do they take the child home with them.

  • A full written report of the incident is recorded in the child’s file.

  • Depending on circumstances, we reserve the right to charge parents for the additional hours worked by our staff. The standard late fees are:  £10.00 per 5 minutes, after the first 5 minutes.

  • Ofsted may be informed: - 0300 123 1231

Supervision of children on outings and visits policy


Policy statement

Children benefit from being taken out of the Pre-School to go on visits or trips to local supermarkets, parks, town or other suitable venues for activities which enhance their learning experiences. Westside Pre-School ensure that there are procedures to keep children safe on outings; all staff and volunteers are aware of and follow the procedures below.



  • Parents sign a general consent on registration for their children to be taken out as a part of the daily activities of the setting.

  • There is a risk assessment for each venue carried out, which is reviewed regularly.

  • Parents are always asked to sign specific consent forms before major outings.

  • A risk assessment is carried out before an outing takes place.

  • Our adult to child ratio is, normally one adult to six children, depending on their age, sensibility and type of venue as well as how it is to be reached.

  • Named children are assigned to individual staff to ensure each child is individually supervised, to ensure no child goes astray, and that there is no unauthorised access to children.

  • Outings are recorded in an outings record book kept in the setting stating:

  • The date and time of outing.

  • The venue and mode of transport.

  • Names of staff assigned to named children.

  • Time of return.

  • A mobile phone is taken on outings, and supplies of tissues, wipes, pants etc. as well as a mini first aid pack, snacks and water. The amount of equipment will vary and be consistent with the venue and the number of children as well as how long they will be out for.

  • A list of children, contact numbers of parents/carers is taken on all outings.

  • Records are kept of the vehicles used to transport children, with named drivers and appropriate insurance cover.

  • A minimum of two staff should accompany children on outings and a minimum of two should remain behind with the rest of the children.

Sun Protection Policy


Statement of Intent


Thought-out the year, Westside Pre-School provide opportunities for children to play outside, during which, we aim to protect children from the harmful effects of the sun.


The staff of Westside Pre-School aim to protect the children from sunburn, sunstroke and dehydration and to instil good practice with regards to exposure to the sun’s harmful rays, helping to reduce the risk of skin cancer in later life caused by UV radiation in the sun.



  • Provide activities about sun safety

  • Parents/carers to provide suitable clothing (light-weight, long sleeved, shoulders covered clothes)

  • Parents/carers to provide a named sun hat (the pre-school has some spare just in case)

  • Children should arrive at pre-school with sun cream applied to all areas including their face.

  • If there is a medical/ religious or any other reason why your child is unable to have sun cream applied, please supply a letter which we may keep in your child’s personal file. We suggest if this is the case you supply your child with a light-weight top, so their shoulders and arms are covered


Westside Pre-School staff will: -

  • Ensure that children always wear a sun hat when outside.

  • Provide and encourage children to drink plenty of water.

  • Limit the time children play outside in direct sun light.

  • Provide shaded areas within the garden.


Parents must ensure that they: -

  • Provide a named sun hat for their child to use while at pre-school

  • Ensure their children arrives at pre-school with sun cream applied

  • Sign permission form to allow staff to reapply sun cream

  • Provide sun cream to enable to reapply as required

Biting Policy


Biting is a natural developmental stage that many children go through. It is usually a temporary stage that commonly occurs between thirteen and twenty-four months of age. The safety of the children at Westside Pre-school is our primary concern.


Toddlers bite other toddlers for many different reasons. A child might be teething or overly tired and frustrated. He or she might be experimenting or trying to get the attention of the carer or their peers. Toddlers have limited verbal skills and are impulsive without a lot of self-control. Sometimes biting occurs for no apparent reason.


  • Westside Pre-school will encourage the children to "use their words" if they become angry or frustrated.

  • The staff members will always maintain a close and constant supervision of the children.


Westside Pre-school’s biting policy addresses the actions the staff will take if a biting incident occurs.

The following procedures will be taken:

  • The biting will be interrupted with a firm "No…we don't bite!"

  • Staff will stay calm and will not overreact.

  • The bitten child will be comforted.

  • Staff will remove the biter from the situation.

  • The biter will be redirected to another activity.

  • The wound of the bitten child shall be assessed, and cold compress applied if needed.

  • The parents of both children will be notified of the biting incident.

  • Appropriate forms will be filled out (Incident Report and, depending on the situation, a ABC Behaviour Report).  

  • Confidentiality of all children involved will be maintained.

Physical Intervention Policy


At Westside Pre-school we believe that children need to be safe, know how to behave, and know that the adults around them can manage them safely and confidently.  For a very small minority of children will only the use of physical intervention be needed, and, on such occasions, only acceptable forms of intervention are used. 


Most children behave well and conform to the expectations of our Pre-School.  We have a responsibility to operate an effective behaviour policy that encompasses preventative strategies for tackling inappropriate behaviour in relation to the whole group of children, and to individuals.


Definition of “Restrictive Physical Intervention”

The Law allows for members of staff to use Restrictive Physical Intervention to prevent a child from doing or continuing to do any of the following: -

  • injuring themselves or others

  • causing damage to property

  • engaging in any behaviour which is prejudicial to maintain the good order and discipline at the setting.


When the use of Restrictive Physical Interventions may be appropriate.

Restrictive Physical Interventions will be used when all other strategies have failed, and therefore only as a last resort. However, there are other situations when physical handling may be necessary, for example in a situation of clear danger or extreme urgency.  Certain children may become distressed, agitated, and out of control, and need calming with a brief Restrictive Physical Intervention that is un-resisted after a few seconds.


The safety and well-being of all staff and children is important considerations.  Under certain conditions this duty must be an over-riding factor. 


Planning for the use of Restrictive Physical Interventions

Staff will use the minimum force needed to restore safety and appropriate behaviour. 


The principles relating to the intervention are as follows: -


  • Restrictive Physical Intervention is an act of care and control, not punishment.  It is never used to force compliance with staff instructions

  • staff will only use it when there are good grounds for believing that immediate action is necessary and is in the child’s and/or other children’s best interests


  • staff will take steps in advance to avoid the need for Restrictive Physical Intervention through dialogue and diversion, and the child will be warned, at their level of understanding, that Restrictive Physical Intervention will be used unless they cease the unacceptable behaviour


  • only the minimum force necessary will be used to prevent severe distress, injury, or damage


  • staff will be able to show that the intervention used was in keeping with the incident


  • every effort will be made to secure the presence of other staff, and these staff may act as assistants and/or witnesses


  • as soon as it is safe, the Restrictive Physical Intervention will be relaxed to allow the child to regain self-control


  • a distinction will be maintained between the use of a one-off intervention which is appropriate to a circumstance, and the using of it repeatedly as a regular feature of the setting


  • escalation will be avoided at all costs, especially if it would make the overall situation more destructive and unmanageable 


  • the age, understanding, and competence of the individual child will always be considered

  • in developing a Targeted Plan or personalised plan, consideration will be given to approaches appropriate to each child’s circumstance

Acceptable forms of intervention

There are occasions when staff will have cause to have physical contact with children for a variety of reasons, for example:

  • to comfort a child in distress (so long as this is appropriate to their age);

  • to gently direct a child;

  • in an emergency to avert danger to the child or children;

  • in rare circumstances, when Restrictive Physical Intervention is warranted.


In all situations where physical contact between staff and children takes place, staff must consider the following:

  • the child’s age and level of understanding;

  • the child’s individual characteristics and history;

  • the location where the contact takes place (it should not take place in private without

      others present).


Physical contact is never made as a punishment, or to inflict pain.  All forms of corporal punishment are prohibited.  Physical contact will not be made with the participants neck, abdomen, genital area, other sensitive body parts, or to put pressure on joints.  It will not become a habit between a member of staff and a particular child. (Should a child appear to enjoy physical contact this must not be sought via Restrictive Physical Intervention).


Developing a positive handling plan

If a child is identified and whom it is felt that Restrictive Physical Intervention is likely, then a Positive Handling Plan will be completed.  This Plan will help the child and staff to avoid difficult situations through understanding the factors that influence the behaviour and identifying the early warning signs that indicate foreseeable behaviours that may be developing. 


The plan will include: -

  • involving parents/carers and child to ensure they are clear about what specific action the pre-school may take, when and why

  • managing the child, strategies to de-escalate a conflict, and stating at which point a Restrictive Physical Intervention is to be used

  • Ensuring all staff know, exactly what is expected.  It is best that these staff are well known to the child

  • ensuring a system to summon additional support

  • identifying training needs




It is intended that by adopting this policy and keeping parents and governors informed we can avoid the need for complaints.  All disputes which arise about the use of force by a member of staff will be dealt with according to Child Protection and Safeguarding policies.

Missing/Lost Child Policy


Policy Statement

Children’s safety is always maintained as the highest priority. Every attempt is made through carrying out the collection procedure and the exit/entrance procedure to ensure the security of children is always maintained. In the unlikely event of a child going missing, the following procedure is followed.



Child going missing on the premises

  • As soon as it is noticed that a child is missing the key person/staff will alert the pre-school Manager.

  • The pre-school Manager will organise a thorough search of the building and garden.

  • Doors and gates are checked to see if there has been a breach of security whereby a child could wander out.

  • The pre-school Manager talks to the staff to find out when and where the child was last seen and records this.

  • The register is checked to make sure no other child has also gone astray.

  • Staff ensure the safety of the other children, regarding supervision and security whilst the search is taking place.

  • If the child cannot be found within fifteen minutes, then the parents and the police must be informed.

  • The search continues, widening the area until the police arrive.



  • Pre-school staff remain calm and do not let the other children become anxious or worried.

  • The pre-school manager and pre-school directors speak with the parent(s).

  • The Manager and directors carry out a full investigation taking written statements from all the staff present in the setting.

  • The key person/Manager writes an incident report detailing:

  • The date and time of the report.

  • What staff/children were in the pre-school and the name of the staff designated responsible for the missing child.

  • When the child was last seen in the session.

  • What has taken place in the session since the child went missing.

  • The time it is estimated that the child went missing.


A conclusion is drawn as to how the breach of security happened. If the incident warrants a police investigation, all staff co-operate fully. In this case, the police will handle all aspects of the investigation, including interviewing staff. Children’s Social Care may be involved if it seems likely that there is a child protection issue to address.


The incident is reported under RIDDOR arrangements, the local authority Health and Safety Officer may want to investigate and will decide if there is a case for prosecution.

  • In the event of disciplinary action needing to be taken, Ofsted is informed.

  • The insurance provider is informed.




Managing people

Missing child incidents are very worrying for all concerned. Part of managing the incident is to try to keep everyone as calm as possible.

The staff will feel worried about the child, especially the key person or the designated carer responsible for the safety of that child. They may blame themselves and their feelings of anxiety and distress will rise as the length of time the child is missing increases.


Staff may be the understandable target of parental anger and they may be afraid. Setting leaders need to ensure that staff under investigation are not only fairly treated but receive support while feeling vulnerable.


The parents will feel angry, and fraught. They may want to blame staff and may single out one staff member over others; they may direct their anger at the setting leader.


When dealing with a distraught and angry parent, there should always be two members of staff, one of whom is the pre-school manager.


No matter how understandable the parent’s anger may be, aggression or threats against staff are not tolerated, and the police should be called.

The other children are also sensitive to what is going on around them. They too may be worried. The remaining staff caring for them need to be focused on their needs and must not discuss the incident in front of them. They should answer children’s questions honestly but also reassure them.


In accordance with the severity of the final outcome, staff may need counselling and support. If a child is not found, or is injured, or worse, this will be a very difficult time.

The pre-school directors will use their discretion to decide what action to take.


Staff must not discuss any missing child incident with the press without express permission from the pre-school directors.

Maintaining children’s safety and security on premises


Policy statement

We maintain the highest possible security of our premises to ensure that each child is safely cared for during their time with us.



Children's personal safety

  • We ensure that all staff have been checked by the Disclosure and Barring service (formally the known as the Criminal Records Bureau) and hold a fully enhanced disclosure, free from any cautions or convictions.

  • All children are always supervised by adults .

  • Whenever children are on the premises at least two adults are present.

  • We carry out risk assessment to ensure children are not made vulnerable within any part of our premises, nor by any activity.



  • Systems are in place for the safe arrival and departure of children.

  • The times of the children's arrivals and departures are recorded.

  • The arrival and departure times of adults - staff, volunteers and visitors - are recorded.

  • Our systems prevent unauthorised access to our premises.

  • Our systems prevent children from leaving our premises unnoticed.

  • The personal possessions of staff and volunteers are stored away from the children during sessions.

Lockdown policy and procedure


Lockdown procedures are a sensible and proportionate response to any external incident which has the potential to pose a threat to the safety of children and adults in the setting.

Lockdown procedures may be activated in response to any number of situations, but some of the more typical might be:

  • A reported incident or disturbance within the community centre (with the potential to pose a risk to children and adults in the setting)

  • An intruder onsite (with the potential to pose a risk to children and adults in the setting)

  • A warning being received regarding an environmental risk locally, of air pollution (smoke plume, gas cloud etc)

  • Members of the public smoking illegal substances within proximity of the pre-school

  • Members of the public using abusive language within proximity of the pre-school

  • A major fire in the vicinity of the pre-school

  • The close proximity of a dangerous animal

Partial lockdown

A partial lockdown is a precaution aimed to keep children and staff safe. This may be as a result of a reported incident/civil disturbance in the community centre, garden or car park with the potential to pose a risk to children and staff within the pre-school. It may also be as a result of a warning being received regarding the risk of a member of the public using abusive language, etc.

In a partial lockdown staff and children should remain in the building and all doors leading outside should remain locked. Persons who enters or leave the building will be monitored; however, the setting can continue as usual.

What usually happens during partial lockdown?

All outside activity to cease immediately, children and staff return inside the building.  

All staff and children will remain in the building and external doors and windows will remain locked.

Free movement may be permitted within the building dependent upon the circumstances. In the event of an air pollution or chemical, biological or radiological contaminants issue, air vents, fans, heating should be closed or turned off.

Seal up all the cracks around doors and any vents into the room – aim to minimise possible access points of pollutants.

The West Faversham Community Centre will be informed.


Full lockdown

This signifies an immediate threat to the Pre-school and may be an escalation of a partial lockdown

All children and staff should stay in the building

External doors will remain locked

Windows will remain closed, blinds will be drawn, Shutters will be closed (so an intruder cannot see in)

Staff and children will sit quietly out of sight within the kitchen area and where possible in a location that would protect them from harm such as gunfire.


Lights and computer monitors will be turned off


Mobile phones will remain on silent so they cannot give away your position


A register should be taken, and headcount completed of all staff and children at the pre-school


Children should not be released to parents during a lockdown and staff should not leave the premises

unless instructed to do so


Westside Pre-school Procedure for full lockdown

All staff and children regularly practice our emergency evacuation and lockdown procedure.

To ensure children do not become anxious or distress, we use a story book to support them.

All staff have been told to be vigilant and if they see something which is likely to cause harm to children or to staff to immediately shout “MOGGY’S COMING, MOGGY’S COMING, MOGGY’S COMING” alerting all staff.


Staff count the children as they come inside, checking the total with the register.


On hearing this alarm call, the manager (or senior staff member in her absence) brings the register and the telephone.


The Pre-School Manager (or senior staff member in her absence) then checks the garden for any missing children.


Once all the children and staff are inside, the door is locked, and the shutter bought down.


Staff guide the children and any visitors/students etc. into the kitchen area locking the door behind them


The Pre-School manager (or senior staff member in her absence) recounts the children/ staff and checks them against totals in register.

If a child or staff member is missing the Pre-School Manager (or senior staff member in her absence) will search the pre-school and bring them back as quickly and quietly as possible.

One staff member will pull down the blind.

Staff will sit with the children to help keep as calm and quiet as possible.

A senior member of staff to ring 999 to report the incident and follow their instructions

The kitchen has drinking water, cups, and snacks to eat.

The kitchen doors could be barricaded if necessary

We would remain in the kitchen until told otherwise by the authorities, supporting the children and each

other, for as long as necessary.

If the incident is being dealt with by the authorities and we are not directly affected and have been told to

do so by the police, we will leave the kitchen area and return to the playroom in the hope to reduce the

stress on the children as much as possible.

We would remain within the Pre-school building until the all clear has been given by the authorities.

On being told to do so by the police, we would contact parents to notify them of the incident.

After lockdown has taken place:

A letter to parents will be sent home as soon as possible following any serious incident to inform parents of

context of lockdown.

Following the need for lockdown, the setting management will create a full record of the event. Policies and procedures will be reviewed as soon as possible to identify any areas for potential development.

A notification of significant incident will be made to Ofsted within 14 days (preferably as soon as possible after the incident).







Intimate Care and Toilet Training Policy


The transition from using nappies to learning to use the toilet / potty is an important stage of development for all children. It is our policy to give support and praise to children and to give advice and helpful ideas to their families.


All of Westside Pre - School staff members have current Disclosure and Barring Services checks (DBS). Any new member of staff whom is awaiting their DBS will not be permitted to take children to the toilet or to be left alone with children at any time. Also volunteers or visitors to the pre – school will not be permitted to change a child or be left alone with them. However, students who attend the setting may need to change a nappy as part of their course curriculum, if this is the case, parents / carers will be asked to sign a permission form allowing a student to change their child’s nappy under the supervision of a member of staff with a DBS. To ensure the safety of children in the setting the Westside management team understands that it is their responsibility to verify with the student’s college tutor that changing a nappy is a part of their course curriculum. Parents/carers are made aware of the above information during the induction process.


If a child is in the early stages of toilet training staff members are available to discuss with parents / carers. Whilst a child is toilet training staff members communicate daily with parents / carers at the beginning and end of a session.


If staff members feel a child is ready to learn to use the toilet they will talk to the child’s parents / carers and discover how they feel. We often find that if a child is dry at home only, parents / carers can be a little reluctant to send them without a nappy to pre – school or alternatively some parents / carers are unsure of how to start toilet training their child.


At Westside Pre – School we use two flexible methods –


  • If a child is clean at home staff members suggest to parents / carers to bring in the child’s potty / toilet seat from home. This may make the child feel more comfortable as it is something familiar.


  • If a child is wearing a nappy at home and at pre - school staff members will suggest to parents / carers to encourage their child to try the toilet / potty when they are having their nappy changed. This can also be carried out at pre - school.



All children at pre – school are reminded to use the toilet throughout the session. Each child is given appropriate praise and encouragement for using the toilet or for having a try. All staff members are happy to deal with accidents and understand that having accidents is a part of the learning process.  Parents / carers are asked to send their child in with a bag containing several changes of clothes and Westside is happy to provide additional spare clothes.


During the induction process all parents/carers are inform that when a child is toilet training it may be necessary for a staff member to help a child pull down their trousers and pants/knickers and to help them get onto the toilet seat/potty. Parents/carers are made aware that only staff members with a current DBS check can support children when toilet training, when changing wet or soiled clothing and when changing nappies.


Children are changed in the toilet and wet/soiled clothing is put into a clean nappy sack. The staff member will explain to the parent/carer the reason for the wet/soiled clothing. Westside Pre – School does have a potty available for children to use, however prefer for children to use the toilets for health and hygiene reasons.


Before taking a child to use the toilet or to change them, the staff member responsible will inform another member of staff. This is to ensure other staff members do not worry if they have seen that a child is missing from the group and it is to ensure that staff members are aware of where other members of staff are.


Legal Contact - Allegations 

Unfortunately, child abuse does occasionally take place in day care settings, so we have introduced this separate policy to remind staff of the measures that can be taken to reduce the risk of any allegations being made against them or another member of staff. It also contains the procedure, which will be undertaken if an allegation is made against a member of staff. This complies with both the Early Years Foundation Stage (2012) and Kent Safeguarding Children Board Procedures.


 How we can protect ourselves?


  • If a child sustains an injury whilst in our care, we will record it in the accident book as soon as possible. When the child is collected, we will inform whoever picks the child up about the injury and ensure that they also sign the accident book.


  • If a child arrives with an injury sustained elsewhere we will ask for an explanation and again record this in the Home incident book and ask whoever has brought in the child to sign the home incident book.


  • We will ensure that all staff undertake regular child protection training.


  • We will ensure that all parents understand our role and responsibility in child protection. Within the nursery this will be to parents in writing within the prospectus before the child begins to attend Westside Pre-school.


  • Our behavioural management policy states that no physical sanctions will be used and we will ensure that everyone complies with it within the setting.


  • We will try to avoid situations where an adult is left alone in a room with a child. If this does occur, we will make sure that the door is left open and there are other people around.


  • We will avoid engaging in rough physical play with children- as this may be misconstrued and could cause accidental injury to a child.


  • We will avoid doing things of a personal nature for children that they can do for themselves.


  • We will take up references, including one from the candidate’s last employer, and will always question any gaps in employment history.


  • We will encourage an open door ethos, to enable staff to talk to senior managers if they have concerns about the conduct of any of their colleagues. 




What happens if an allegation of abuse is made against a member of staff in the Setting?


  • If anyone makes an allegation of abuse against a member of our staff, Carol Miles will be informed immediately and will contact:

LADO team contact details:- Office: 03000 410 888


  • They will assess whether the allegation reaches the threshold for referral to Police/Children’s Social Services and advise accordingly regarding further action to be taken in respect of the child and the member of staff.


  • Carol Miles will complete the attached form for recording allegations or complaints made against staff.


  • Carol Miles will not discuss the allegation with the member of staff concerned, unless advised to do so by Children’s Social Services.


  • All staff need to be aware that it is a disciplinary offence not to report concerns about the conduct of a colleague that could place a child at risk. When in doubt – consult.


  • If Children’s Social Services and/or the police decide to carry out an investigation, it may be possible that we will be advised to suspend the member of staff, whilst enquiries are carried out. Westside Pre-School could also invoke their disciplinary procedure.


  • We will not carry out an investigation ourselves unless Children’s Social Services and the Police decide it is not necessary for them to do so. We understand that Ofsted may wish to undertake further investigations in some circumstances.



Always remember;


The welfare of the child is Paramount


Guidance for managers completing Checklist for handling and recording allegations or complaints of abuse made against a member of staff regarding a child/children in their care.


  1. Record the name and position of member of staff against whom the allegation or complaint has been made.


  1. Verbal complaints should be backed up in writing by the complainant if appropriate; some may require immediate action that does not allow time for this to happen.


  1. It is important to identify who made the complaint and whether it was received first hand or is a concern that is passed on from somebody else. If this is the case it is better that you receive the information first hand. If a parent, carer or a member of staff at Westside Pre-school makes a complaint against you it must be passed immediately to your line manager.


  1. Record the full name, age and date of birth of the child.


  1.  The address recorded should be the address at which the child lives with the main carer.


  1. If there are one or more alleged incidents, be specific as possible about dates that they are alleged to have happened.


  1. Check the attendance register/ diary of work to see if the child was present/seen on that day and the shift patterns of the staff member involved to see if they were working at that time. This will confirm the likelihood of the incident having taken place.


  1. If you have received the complaint in writing attach it to the checklist. You can then summarise it on the form.


  1. Any other information should be factual. It will be helpful if you can confirm things such as the level of contact that the staff member has with the child and any other minor concerns that may have been raised previously. Do not attempt to investigate the complaint yourself unless the LADO has handed back this responsibility to the employer.


  1. Remember that if an allegation of abuse is made against a member of our staff you must inform Carol Miles who will contact the LADO for further advice.


  1. Ofsted must be informed if an allegation is made against a member of our staff, even if the LADO decides no further action is required. Ofsted may do their own investigation to ensure that registration requirements are being met.


  1. Make a note of any actions the LADO or Ofsted advise you to take and the date or times at which you implemented them.


  1. If the allegation is against Carol Miles then you should speak to Charlie Ellis who will follow the procedures above.



Checklist for handling and recording allegations or complaints of abuse made against a member of staff regarding a child/children in their care



  1. Name and position of staff who is the subject of allegations/complaint:




  1. Is the complaint:    Written or verbal?   (delete as necessary)


  1. Complaint made by:________________ Relationship to child_________________


  1. Name of child_____________________ Age and date of birth ________________


  1. Parent’s/carers name(s) and address






6. Date of alleged incident/s ________________________________________________


7. Did the child attend on this/these date/s: _________________________________


8. Nature of complaint (if received in writing see guidance)






9. Other relevant information (continue on a separate sheet if needed):






10. Social Services___________________________________________________________


11. Ofsted contacted at (date and time) ____________________________________


12. Further actions advised by Social Services Department and Ofsted





Your name and position ____________________________________________________



Signature __________________________________________________________________



Today’s date and time _____________________________________________________


 Local Authority Designated Officer Contacts




The LADO Team deal with allegations against staff who work with children either in education or the wider workforce


If you need to speak to the LADO Team regarding an allegation against a member of staff please call any member of the LADO Team number. Your details will be taken and passed to the intake officer. The same intake officer will support you through the process until the matter has been resolved. Please note that the team no longer works on an area basis.







LADO Team contact number: 03000 410 888

Now it’s just one number for the whole LADO Team covering Kent Local Authority



Becky Cooper

LADO Team Manager (Tues/Wed/Thur/Fri)



Angela Chapman

LADO (not Friday)

Jinder Pal  Kaur




Elaine Coutts (Tues/Wed/Thurs)


Yetunde Areeson



Henry Bodunrin



Admin Officer Emma Cumberbatch

Admin Officer Angela Brookes




If a call is urgent i.e. a child is in immediate danger, and the call cannot go through to the officer on Duty, the call should go through to the Central Referral Unit on: 03000 41 11 11


Urgent child protection issue outside of office hours, Call the Central Duty Out of Hours Number: 03000 41 91 91

E-Safety Policy


Westside Pre-school has a commitment to keeping children and staff safe and healthy. The E-Safety policy operates under the umbrella of the Safeguarding Policy.  The E-Safety Policy relates to all electronic communications of all types.    


  • To begin the learning process with the children on how to be e-safe, to recognise when information or material is inappropriate or makes them feel uncomfortable and how to ask for help. 

  • To ensure the safe use of technology to enhance the work of the Pre-School.  


The Internet is now regarded as an essential resource to support teaching and learning. Computer skills are vital to accessing life-long learning and employment. 

Internet use should be carefully planned and targeted within a regulated and managed environment to show the children the benefits of accessing information from around the world to enhance their learning.  

Digital Images 

  • Children should use the child friendly digital camera and any photographs will be downloaded or deleted. 

  • Staff must only use the setting’s own digital cameras and tablets to take any photographs. 

  • After a child has left the setting all images of that child will be destroyed.  The only images kept will be those kept for prosperity. 

  • Staff cannot use any other digital device to take photographs in the setting. 

  • Parent’s or Carer’s permission will be obtained for all images taken

Computer and Internet Use

  • The computer used by the children at Westside Pre-school is NOT connected to the internet.

  • The computer system used by the children is owned by Westside Pre-School and has appropriate software to ensure safe use. 

  • The office computer, laptop, tablets and camera are owned by Westside Pre-School and only have appropriate software to ensure safe use. 

  • The company director for Westside Pre-School will be responsible for systems support and will ensure that the appropriate filters are applied to the PCs within the Pre-School.

  • if a staff member discovers unsuitable sites have been accessed on the Pre School PCs, they must report their findings to the company director immediately so that filters can be reviewed. 

Westside Pre-School reserves the right to examine or delete any files that may be held on its system or to monitor any internet sites visited.  Activity that are found to be unsuitable or that attacks or corrupts other systems is forbidden. 

  • The Pre-School manager is responsible for all e-mails sent and for contacts made that may result in e-mails being received. 

  • Use for gambling is forbidden. 

  • Copyright of materials must be respected. 

  • Use of the computer system to access inappropriate materials such as pornographic, racist or offensive material is forbidden. 

  • The Internet is used in the Pre-school to support the professional work of staff, to allow effective planning and to enhance the Pre-school’s management information and business administration systems. 

  • Social networking sites will not be accessed during work hours. 

  • Children will only use age appropriate software in the setting.   

Mobile Phones 

  • Staff cannot carry or use their personal mobile phones whilst working in the setting. 

  • The phone must be on silent whilst in the setting and stored in the labelled box in the Pre-School office

  • Setting telephone number should be given out to be used as an emergency contact for staff

 01795 533743 07960919578

  • Staff may not use any camera facility on their mobile during a session. Online access is prohibited on personal mobile phone during working hours. 

Parents and E-Safety

Parent’s attention will be drawn to the Pre-School’s E-Safety Policy and relevant related documents.  


Cyber bullying

We are committed to ensuring that all our employees are treated with dignity and respect at work. Bullying and harassment of any kind will not be tolerated in the work place. We provide clear guidance on how bullying and harassment can be recognised. Cyber-bullying methods could include using text messages, mobile phone calls, instant messenger services, by circulating photos or video clips or by posting comments on web sites, blogs or in chat rooms. Personal blogs that refer to colleagues without their consent is also unacceptable. Employees found to be in breach of this policy will be subject to investigation which may lead to disciplinary action, in addition employees who cyber-bully a colleague could also face criminal prosecution under various laws, including the Malicious Communications Act 1988.


Cyber bulling is not age appropriate for our children, however should a case present itself parents/carers of both children would be asked to meet at the pre-school to resolve the situation.



Any complaints about the inappropriate use to the internet or other technologies will be handled through the Complaints Policy & Procedure.



The Education People


Education Safeguarding Team




Exemplar Child Protection Policy

for Early Years Settings


September 2018


based on Statutory framework for the Early Years Foundation Stage 2017 and Keeping Children Safe in Education DfE guidance 2018



Child Protection Policy

Key contact personnel in Westside Pre-School


Designated Safeguarding Lead:

Carol Miles Pre-school Manager


Deputy Designated Safeguarding Lead:

Charlie Ellis Deputy Pre-school Manager



This is a core policy that forms part of the induction for all staff. It is a requirement that all members of staff have access to this policy and sign to say they have read and understood its contents.



Date agreed: October 2018

Ratified by: Directors of Westside Pre-school

Date of next review: October 2019


This policy will be reviewed and ratified at least annually and/or following any updates to national and local guidance and procedures.







Page no

What to do if you have a welfare concern - flowchart


  1. Introduction


  1. What is ‘Safeguarding?’


  1. Ethos


  1. Related Safeguarding Policies


  1. Responsibilities for Staff and Designated Safeguarding Lead


  1. Recognition and Categories of Abuse


  1. Safeguarding and Child Protection Procedures


  1. Record Keeping


  1. Inter-Agency Working


  1. Confidentiality and Information Sharing


  1. Complaints


  1. Staff Induction and Training


  1. Safe Working Practice


  1. Supervision and Support


  1. Safer Recruitment, Suitable Persons and Disqualification


  1. Allegations Against Members of Staff and Volunteers


  1. Peer on Peer Abuse


  1. Safeguarding children with Special Educational Needs and Disabilities


  1. Online Safety 


  1. Educational Programmes and Staying Safe


  1. Security


  1. Monitoring and Review


  1. Local Support


Appendix 1: Categories of Abuse


Appendix 2: Specific Safeguarding Issues


Appendix 3: Keeping yourself safe when responding to disclosures


Appendix 4: National Support Organisations







What to do if you have a welfare concern in Westside Pre-school


Immediately record your concerns

  • Follow the settings procedure

    • Reassure the child

    • Clarify concerns if necessary (TED: Tell, Explain, Describe)

    • Use child’s own words

    • Sign and date your records

    • Seek support for yourself if required from DSL

Inform the Designated Safeguarding Lead or Refer if Appropriate

Designated Safeguarding Lead


  • Consider whether the child is at immediate risk of harm e.g. unsafe to go home

  • Access the KSCB Threshold document and procedures:

  • Refer to other agencies as appropriate e.g. LADO, Police, Early Help Notification Form or Inter-Agency Referral Form

  • If unsure then consult with Area Education Safeguarding Adviser

If you are unhappy with the response




  • Seek advice from the Education Safeguarding Team

  • Follow Whistleblowing Procedures


Children and Parents/Carers:

  • Follow setting complaints procedures

At all stages the child’s circumstances will be kept under review

The DSL/Staff will re-refer if required to ensure the child’s safety is paramount

Record decision making and action taken in the child’s child protection/safeguarding file


Be clear about:

  •  What you are monitoring e.g. behaviour trends, appearance etc.

  • How long you will monitor

  • Where, how and to whom you will feedback and how you will record

Review and Re-refer (if necessary)


Why are you concerned?

  • For example

    • Disclosure

    • Child’s appearance – may include unexplained marks as well as dress

    • Behaviour change

    • Witnessed concerning behaviour

1. Introduction


< >Westside Pre-school’s Child Protection policy has been developed in accordance with the principles established by the Children Acts 1989 and 2004 and related guidance. This includes;The Early Years Foundation Stage (2017) DfE guidance ‘Keeping Children Safe in Education’ (2018)Working Together to Safeguard Children (2018)Framework for the Assessment of Children in Need and their Families (2000) Kent and Medway Online Safeguarding Children ProceduresInspecting safeguarding in early years, education and skills settings (2018) 2. What is ‘Safeguarding’?


< >Working Together to Safeguard Children (2018) states that safeguarding and promoting the welfare of children is defined as:protecting children from maltreatment; preventing impairment of children's health or development; ensuring that children grow up in circumstances consistent with the provision of safe and effective care; and taking action to enable all children to have the best outcomes. It also reminds us that safeguarding “is everyone’s responsibility” (WTSC 2018 p.11). Everyone who comes into contact with children and families has a role to play.  Everyone should consider wider environmental factors in a child’s life that may be a threat to their safety and/or welfare.Bullying (including cyberbullying)Children and the court systemChildren Missing Education (CME)Children with family members in prisonChild missing from home or care Child Sexual Exploitation (CSE)Child criminal exploitation (County Lines)Domestic AbuseHomelessnessDrugs and alcohol misuseFabricated or induced illness Faith abuseFemale Genital Mutilation (FGM)Forced marriageGangs and youth violenceGender based abuse and violence against women and girlsHate Honour based abuseMental healthMissing children and adultsOnline safetyPeer on Peer AbusePrevent duty (radicalisation and extremism)Private fostering Relationship abuse Sexual violence and sexual harassment between childrenHuman trafficking and modern slaveryYouth produced sexual imagery or “Sexting”‘Every child deserves the best possible start in life and the support that enables them to fulfil their potential. Children develop quickly in the early years and a child’s experiences between birth and age five have a major impact on their future life chances. A secure, safe and happy childhood is important in its own right.’ (EYFS 2017 p5) < >The Directors of Westside Pre-school believe that all those directly involved with our setting have an essential role to play in making it safe and secure. Our setting aims to create the safest environment within which every child has the opportunity to achieve their full potential and we take seriously our responsibility to promote the welfare and safeguard all the children and young people entrusted to our care.As part of the safeguarding ethos of the setting we are committed to:Maintaining children’s welfare as our paramount concern;Providing an environment and culture in which children feel safe, secure, valued and respected, confident to talk openly and sure of being listened to;Developing appropriate and positive relationships between children and the adults that care for them;Providing suitable support and guidance so that children have a range of appropriate adults who they feel confident to approach if they are in difficulties;Using learning opportunities to increase self-awareness, self-esteem, assertiveness and decision making.  This is so that young children develop a range of contacts and strategies to ensure their own protection and understand the importance of protecting others;Working with parents/carers to build an understanding of the setting’s responsibility to ensure the welfare of all children including the need for referral to other agencies in some situations;Ensuring all staff have regular and appropriate training (including induction) to enable them to recognise the signs and symptoms of abuse and ensure they are aware of the setting’s procedures and reporting mechanisms;Monitoring children who have been identified as ‘in need’ including the need for protection, keeping confidential records which are stored securely and shared appropriately with other professionals.Developing effective and supportive liaison with other agencies.Westside Pre-school adheres to the KSCB Safeguarding Children Procedures. The full KSCB procedures document and additional guidance relating to specific safeguarding issues can be found on the KSCB website:  We are aware that safeguarding is fundamental to the welfare of all children in our care. This policy is therefore one of a series in the setting’s integrated safeguarding portfolio and should be read in conjunction with the policies as listed below: Behaviour ManagementE.Safety Acceptable use of digital equipment (cameras, mobile phones, tablets etc. policy)Anti-Bullying make bullying policyData Protection and Information SharingAcceptable use of digital equipmentIntimate Care and toilet training policy Health and Safety Risk Assessments (in health & safety file)First AidRecording and reporting of Accidents and IncidentsMedication policy (including administering medicines) Managing Allegations Against StaffCode of Conduct for Staff (including drugs) updateSafer Recruitment Whistle-Blowing

“Safeguarding Disabled Children – Practice Guidance” - DOH, 2009“Guidance for Safer Working Practice for Adults who Work with Children and Young People in Education Settings” - Safer Recruitment Consortium, October 2015“What to do if you are worried a child is being abused” – DfE, March 2015KSCB document: “Safe Practice with Technology – Guidance for Adults who Work with Children and Young People”KCC Safeguarding Children and Child Protection – “Induction Leaflet Guidelines for Early Years Staff”KCC Guidelines for “Safeguarding Record Keeping”KCC Advice notes - “Dealing with Disclosures”Early Years Foundation Stage 2017 Welfare RequirementsThese documents can be found in the Policy Folder on the unit by the main door.  

5. Responsibilities for Staff and Designated Safeguarding Lead


5.1. All staff

< >The EYFS 2017 requires providers ‘to take all necessary steps to keep children safe and well’’ and accordingly, everyone involved in the care of young children has a role to play in their protection. All members of staff in the Westside Pre-school are part of the wider safeguarding system for children and are in a unique position to observe any changes in a child’s behaviour or appearance. All members of staff have a responsibility to identify children who may be in need of extra help or who are suffering, or are likely to suffer, significant harm. All members of staff have a duty of care to take appropriate action and work with other services as needed. The EYFS 2017 states; ‘a practitioner must be designated to take lead responsibility for safeguarding children in every setting’. < >The directors of Westside Pre-school whose responsibility it is to ensure all legal requirements are met, have appointed an appropriately qualified and experienced Designated Safeguarding Lead (DSL) to fulfil this role in our setting. They are committed to ensuring that the DSL is properly supported in being able to carry out this role fully, including providing them with appropriate time and resources away from other job commitments.   < >The DSL Carol Miles has overall responsibility for the day to day safeguarding and child protection systems in the setting.  These responsibilities include;Liaising with other professionals in all agencies, including social services, police and health colleagues;Keeping appraised of any updates in policy and practice as agreed by Kent Safeguarding Children Board (via the Education Safeguarding Team);Being a source of support, advice and guidance to any other setting staff, both paid and voluntary, on an ongoing basis and on any specific safeguarding issue as required; Co-ordinating child protection action within the setting, including making referrals as necessary;Maintaining a confidential recording system for safeguarding and child protection concerns;Ensuring all staff, visitors and volunteers are aware of the setting’s policies and procedures and their responsibilities in relation to safeguarding children;Ensuring all staff, both paid and voluntary, have received appropriate and up to date child protection training, at least every 3 years (as stipulated by the KSCB) and provide them with appropriate annual updates;Ensuring their own training is kept up to date by attending appropriate Designated Safeguarding Lead training every 2 years (as stipulated by the KSCB) and accessing updates, at least annually, through a variety of methods;- e-Bulletins, conferences, collaboration meetings, training, CPDonline, Kelsi, and regular updates from  the pre-school’s insurance company keeping up with any developments relevant to their role;Representing the setting at inter-agency meetings in particular strategy discussions, child protection conferences and core groups;Managing and monitoring the setting’s role in early help, child in need and child protection plans.The welfare and safety of children are the responsibility of ALL staff in the setting and ANY concern for a child’s welfare MUST be reported to the DSL.   All staff in the setting are aware of the definitions and signs and symptoms of abuse. There are four categories of abuse:Physical abuseSexual abuse Emotional abuse NeglectThe most up to date definitions and possible indicators and signs of abuse are found in Appendix 1. Staff should also refer to Part 1 and Annex A within ‘Keeping children safe in education’ 2018 (see appendix 2) and ‘What to do if you are worried a child is being abused’ 2015. All members of staff are aware that abuse, neglect and safeguarding issues are rarely standalone events that can be covered by one definition or label; in most cases multiple issues will overlap with one another.Members of staff are aware that child welfare concerns may arise in many different contexts and can vary greatly in terms of their nature and seriousness. For example, children may be abused in a family, in an institutional or community setting, by those known to them or by a stranger. They may be abused by an adult or adults, or another child or children. Children may be abused via the internet by their peers, family members or by unknown or in some cases unidentifiable individuals. In the case of honour-based abuse, including forced marriage and female genital mutilation, children may be taken out of the country to be abused. An abused child may often experience more than one type of abuse, as well as other difficulties in their lives.Abuse and neglect can happen over a period of time, however, can also be a one-off event. This can have major long-term impacts on all aspects of a child's health, development and well-being. The warning signs and symptoms of child abuse and neglect can vary from child to child. Children also develop and mature at different rates, so what appears to be worrying behaviour for a younger child might be normal for an older child. Parental behaviours may also indicate child abuse or neglect, so staff should also be alert to parent-child interactions or concerning parental behaviours; this could include parents who are under the influence of drugs or alcohol or if there is a sudden change in their mental health. By understanding the warning signs, we can respond to problems as early as possible and provide the right support and services for the child and their family. It is important to recognise that a warning sign doesn’t automatically mean a child is being abused.Westside Pre-school adheres to the KSCB Safeguarding Children Procedures. The full KSCB procedures document and additional guidance relating to specific safeguarding issues can be found on the KSCB website guidance includes:‘What to do if you are Worried About a Child Being Abused’ (DfE 2015)Information Sharing advice for safeguarding practitioners (2015)Kent and Medway Inter-Agency Threshold Criteria for Children in Need The Assessment Framework for Children in Need and their Families (2000) < >These documents provide guidance for professionals including when to make a referral to Specialist Children’s Services and can be found in the Safeguarding file in the pre-school office. ‘What to do if you are worried about a child being abused’ (DfE 2015) p.12 identifies that there are four key steps for professionals to follow to help identify and respond appropriately to possible abuse and/or neglect. All members of staff are expected to be aware of and follow this approach:

It may not always be appropriate to go through all four stages sequentially and if a child is in immediate danger or is at risk of harm, a referral should be made immediately to Specialist Children’s Services (SCS) and/or the Police. It is the responsibility of the DSL to receive and collate information regarding individual children, to make immediate and on-going assessments of potential risk and to decide actions necessary (with parents / carers in most cases). This includes the need to make referrals to partner agencies and services.  < >To help with this decision s/he may choose to consult with the Area Education Safeguarding Adviser from the Education Safeguarding Team and/or the Education Safeguarding Adviser (Online Protection) for online safety concerns.Advice may also be sought from the Front Door Service.Issues discussed during consultations may include the urgency and gravity of the concerns for a child or young person and the extent to which parents/carers are made aware of these.

All members of staff are made aware of the Early Help process and understand their role within it. This includes identifying emerging problems, liaising with the DSL, sharing information with other professionals to support early identification and assessment and, in some cases, acting as the lead professional in undertaking an Early Help assessment. If Early Help is assessed to be appropriate, then the DSL will support staff members involved with the family in liaising with other agencies and submitting an Early Help Notification Form. The DSL will keep all Early Help cases under constant review and will give consideration to making a referral to SCS if the situation doesn’t appear to be improving for the child. New referrals to services will be made using the agreed process i.e. the request for service form. These requests will be made with reference to the Kent Interagency Threshold Criteria for Children in Need. Concerns for children who are already known to services will be passed to the allocated worker / team. If anyone other than the DSL makes a referral to external services, then they will inform the DSL as soon as possible. In all but the most exceptional circumstances, parents /carers will be made aware of the concerns for their child at the earliest possible stage. In the event of a referral to Specialist Children’s Services being necessary, parents/carers will be informed. Consent will be sought, unless there is a valid reason not to do so; for example, if to do so would put a child at risk of harm and/or would undermine a criminal investigation. The role of the setting in situations where there are child protection concerns is NOT to investigate but to recognise and refer.On occasion, staff may pass information about a child to the DSL but remain anxious about action subsequently taken. Staff should feel able to check the progress of a case with the DSL so that they can reassure themselves the child is safe and their welfare is being considered. If following this process, the staff member remains concerned that appropriate action is not being taken, it is the responsibility of that staff member to seek further direct consultation from either a member of the Education Safeguarding Team or Specialist Children’s Services Team who may be able to discuss the concern and provide advice on appropriate action to be taken.If after a referral a child’s situation does not appear to be improving, then the DSL (or the person that made the referral) will request reconsideration to ensure that the settings concerns have been addressed and, most importantly, that the child’s situation improves. Professional disagreements (escalation) will be responded to in line with the KSCB procedures and DSLs may request support via the Education Safeguarding Team.Staff will record any welfare concern that they have about a child on the setting’s safeguarding incident/concern form (with a body map if injuries have been observed) and pass them without delay to the DSL. Records will be completed as soon as possible after the incident/event, using the child’s words and will be signed and dated by the member of staff. < >All safeguarding concerns, discussions and decisions (and justifications for those decisions) will be recorded in writing. If members of staff are in any doubt about recording requirements, they should discuss their concerns with DSL. Incident/Welfare concern forms are kept in red safeguarding / concerns folder (blank forms) on the unit by the main door. Completed forms are kept in individual files in a locked box in the pre-school officeSafeguarding records are kept for individual children and are maintained separately from all other records relating to the child in the setting. Safeguarding records are kept in accordance with data protection legislation and are retained centrally and securely by the DSL. Safeguarding records are shared with staff on a ‘need to know’ basis only. The directors of Westside Pre-school will be kept informed of any significant issues by the DSL.All safeguarding records will be transferred in accordance with data protection legislation to the child’s subsequent school/setting, under confidential and separate cover. These will be given to the new DSL and a receipt of delivery will be obtained. 


9. Multi-Agency Working


< >Westside Pre-school recognises and is committed to its responsibility to work with other professionals and agencies both to ensure children’s needs are met and to protect them from harm. All staff will endeavour to identify those children and families who may benefit from the intervention and support of external professionals and will seek to enable referrals, in discussion with parents/carers as appropriate.We recognise that Westside Pre-school are not the investigating agency when child protection concerns arise and will therefore pass all relevant cases to statutory agencies. We will however contribute to the investigation and assessment processes as required and recognise that the setting plays a crucial part in supporting the child while these take place.Westside Pre-school recognises the importance of multi-agency working and will ensure that staff are enabled to attend relevant safeguarding meetings, including Child Protection Conferences, Core Groups, Strategy Meetings, Child in Need meetings and Early Help meetings.The directors of Westside Pre-school and DSL will work to establish strong and co-operative relationships with relevant professionals in other agencies.We recognise that all matters relating to child protection are confidential. The DSL will only disclose information about a child to other members of staff on a need to know basis.All staff are aware that they have a professional responsibility to share information with other agencies in order to safeguard children. All staff must be aware that they cannot promise a child to keep secrets which might compromise the child’s safety or wellbeing. Further advice is available in the document Information Sharing advice for safeguarding practitioners (2015) and appendix 3.If the setting is made aware of any safeguarding concerns which they feel need to be shared with the wider community (including other local settings) then advice will be sought from the Education Safeguarding Team to ensure that the integrity of any subsequent investigations is maintained and that all members of the community are safeguarded. Westside has a Complaints Procedure available to parents/carers, children and members of staff who wish to report concerns. This can be found within the Red policy folder on the unit by the main door. < >All reported concerns will be taken seriously and considered within the relevant and appropriate process. Anything that constitutes an allegation against a member of staff or volunteer will be dealt with under the specific policy Allegation of abuse against a member of staff This can be found in the Red Policy Folder on the unit by the main door.All members of staff have been made aware of part one of the “Keeping Children Safe in Education” (2018) which covers safeguarding information. DSLs and the directors of Westside Pre-School have read the entire document. The DSL will ensure that all new staff and volunteers (including temporary staff) are appropriately inducted and understand the settings internal safeguarding procedures and reporting mechanisms. All staff members (including volunteers and temporary staff) will receive appropriate safeguarding and child protection training which will enable them to:Recognise potential safeguarding and child protection concerns involving children and adults (colleagues, other professionals and parents/carers)Respond appropriately to safeguarding issues and take action in line with this policyRecord concerns in line with the settings policiesRefer concerns to the DSL and be able to seek support external to the setting if required

All staff members (including volunteers and temporary staff) will receive appropriate training to ensure they are aware of a range of safeguarding issues. This training will enable staff to identify signs of possible abuse and neglect at the earliest opportunity, and to respond in a timely and appropriate way. This may include:significant changes in children's behaviour;deterioration in children’s general well-being;unexplained bruising, marks or signs of possible abuse or neglect;children’s comments which give cause for concern;any reasons to suspect neglect or abuse outside the setting, for example in the child’s home or that a girl may have been subjected to (or is at risk of) Female Genital Mutilation;inappropriate behaviour displayed by other members of staff, or any other person working with the children, for example: inappropriate sexual comments; excessive one-to-one attention beyond the requirements of their usual role and responsibilities; or inappropriate sharing of images. < >The staff training will include setting responsibilities, the setting child protection procedures, online safety, safe working practice and external reporting mechanisms.All staff members (including temporary staff) will receive regular safeguarding and child protection updates, as required, but at least annually.  All staff members (including temporary staff) will also be made aware of the setting expectations regarding safe and professional practice via the staff behaviour policy (or code of conduct) and Acceptable Use Policy (AUP) which is provided and discussed as part of the induction process.All members of staff (including temporary staff and volunteers) are required to work within clear guidelines on Safe Working Practice / the setting’s Code of Conduct.Staff understand that children may make allegations against staff in situations where they feel vulnerable or where they perceive there to be a possible risk to their welfare. As such, all staff should take care not to place themselves in a vulnerable position regarding child protection or potential allegations. For example, it is always advisable for interviews or work with individual children or parents to be conducted in view of other adults.Physical intervention should only be used when the child is endangering him/herself or others and such events should be recorded and signed by a witness. Staff should be aware of the settings Behaviour Management Policies and any physical interventions must be in line with agreed policy and procedure in which appropriate training should be provided. Staff are made aware of the professional risks associated with the use of social media and electronic communication (email, mobile phones, texting, social network sites etc.) and should familiarise themselves with advice and professional expectations outlined in Guidance for Safer Working Practice for Adults who Work with Children and Young People in Education Settings, the setting’s E-Safety Policy and Acceptable Use Policy and Guidance for Adults who Work with Children and Young People Keeping children safe in educationThe setting will ensure that members of staff are provided with appropriate supervision in accordance with the statutory requirements of Early Years Foundation Stage 2017.The directors of Westside Pre-school recognise regular, planned and accountable supervision, which is a two-way process, offers support and develops the knowledge, skills and values of an individual, group or team. We see its purpose is to monitor the progress of professional practice and to help staff to improve the quality of the work they do, thus improving outcomes for children as well as achieving agreed objectives. Supervision also provides an opportunity to discuss sensitive issues including the safeguarding of children and any concerns raised about an individual or colleague’s practice. All staff and volunteers will receive regular and planned supervision sessions.   Uninterrupted time will be set aside to ensure any supervision sessions effective for both practitioner and management.   Further guidance on supervision can be found in the Early Years Supervision booklet. 

15. Safer Recruitment, Suitable People and Disqualification


< >Westside Pre-school is committed to ensure that all steps are taken to recruit staff and volunteers who are suitable to fulfil the requirements of their roles, are safe to work with our children and have their welfare and protection as the highest priority.  < >The directors of Westside Pre-school are responsible for ensuring that the setting follows safe recruitment processes outlined within guidance, including accurate maintenance of the staff records/Single Central Record (SCR). The SCR is a list of staff, volunteers and proprietor/trustees/committee members and includes appropriate information which may include:Dates of recruitment;References;Identity checks;Criminal records check reference number, including date check was obtaining and details of who obtained it;Eligibility to work in the UK checks; Other essential key data.The setting will obtain an enhanced criminal records check in respect of every person aged 16 and over (including for unsupervised volunteers, and supervised volunteers who provide personal care) who:works directly with children;lives on the premises on which the childcare is provided and/or;works on the premises on which the childcare is provided (unless they do not work on the part of the premises where the childcare takes place, or do not work there at times when children are present). < >An additional criminal records check (or checks if more than one country) will also be made for anyone who has lived or worked abroad.The directors of Westside Pre-school are responsible for ensuring that the setting adopts an application, vetting and recruitment process which places safeguarding at its centre, regardless of employee or voluntary role. The directors of Westside Pre-school will ensure that the manager, other senior staff responsible for recruitment and one member of the Governing Body complete accredited Safer Recruitment Training in line with government requirements.The directors of Westside Pre-school are aware of the requirements to make appropriate checks regarding the disqualification status of all staff, including volunteers and temporary staff.We advise all staff to disclose any reason that may affect their suitability to work with children including convictions, cautions, court orders, cautions, reprimands and warnings.  Westside Pre-school recognises that it is possible for staff and volunteers to behave in a way that might cause harm to children and takes seriously any allegation received. Such allegations should be referred immediately to the Directors of Westside Pre-School who will first contact the Local Authority Designated Officer (LADO) to agree further action to be taken in respect of the child and staff member.  < >The directors of Westside Pre-school also ensure we meet our responsibilities under Section 35 of Safeguarding Vulnerable Groups Act 2006.  This includes the duty to make a referral to the Disclosure and Barring Service where a member of staff is dismissed (or would have been, had the person not left the setting first) because they have harmed a child or put a child at risk of harm. As a registered provider we are aware of our duty to inform Ofsted any allegations of serious harm or abuse by any person living, working, or looking after children at the premises (whether the allegations relate to harm or abuse committed on the premises or elsewhere). We will also notify Ofsted of the action taken in respect of the allegations. Notifications will be made as soon as is reasonably practicable, but at the latest within 14 days of the allegations being made and are aware that to not do so would be an offence.All members of staff are made aware of the Pre-school’s Whistle-blowing procedure and that it is a disciplinary offence not to report concerns about the conduct of a colleague that could place a child at risk.  Members of Staff can also access the NSPCC whistleblowing helpline if they do not feel able to raise concerns regarding child protection failures internally. Staff can call: 0800 028 0285 (8:00 AM to 8:00 PM Monday to Friday) or email: specific guidance on how to respond to allegations against staff, please refer to the “Procedures for Allegations of abuse against a staff member” and Whistle Blowing Policy which can be found in the Red policy folder at the front desk and within the safeguarding file    When in doubt – consultAll members of staff at Westside Pre-school recognise that children are capable of abusing their peers. Peer on peer abuse can take many forms, including (but not limited to) bullying, cyberbullying, gender-based abuse, hazing (initiation type violence), sexually harmful behaviour and violence and ‘sexting’. The setting is mindful that some potential issues may by be affected by the gender, age, ability and culture of those involved. < >Westside Pre-school believes that abuse is abuse and it will never be tolerated, dismissed or minimised. Any incidents of peer on peer abuse will be managed in the same way as any other child protection concern and will follow the same procedures, as outlined in Section 12, above and in accordance with Kent Safeguarding Children Board procedures.   < >Further information about the settings response to specific allegations can be located within the behaviour policy, anti-bullying policy, and e safety policy in the Red policy folder at the front deskWestside Pre-school is aware of and will follow the KSCB procedures ( for supporting children who are at risk of harm as a result of their own behaviour. Westside Pre-school acknowledges that children with special educational needs (SEN) and disabilities can face additional safeguarding challenges as they may have an impaired capacity to resist or avoid abuse. They may have speech, language and communication needs which may make it difficult to tell others what is happening. < >Westside Pre-school will ensure that children with SEN and disabilities, specifically those with communication difficulties will be supported to ensure that their voice is heard and acted upon.  Members of staff are encouraged to be aware that children with SEN and disabilities can be disproportionally impacted by safeguarding concerns such as bullying. All members of staff will be encouraged to appropriately explore possible indicators of abuse such as behaviour/mood change or injuries and not to assume that they are related to the child’s disability and be aware that children with SEN and disabilities may not always outwardly display indicators of abuse.It is recognised by Westside Pre-school that the use of technology presents particular challenges and risks to children and adults both inside and outside of the setting.   < >Westside Pre-school identifies that the issues classified within online safety are considerable, but can be broadly categorised into three areas of risk:content: being exposed to illegal, inappropriate or harmful materialcontact: being subjected to harmful online interaction with other usersconduct: personal online behaviour that increases the likelihood of, or causes, harm  < >Members of staff with appropriate skills, interest and expertise regarding online safety are encouraged to help support the DSL, and any deputy DSLs as appropriate, for example when developing curriculum approaches or making technical decisions. However, the DSL is acknowledged as having overall responsibility for online safeguarding within the setting.Westside Pre-school recognises the specific risks that can be posed by mobile phones and cameras, and in accordance with EYFS 2017 has appropriate policies in place that are shared and understood by all members of the community.  Further information/reading about the specific approaches relating to this can be found in the settings ESafety Policy and Acceptable Use of digital equipment Policy (AUP) which can be found in Red Policy Folder on the unit by the main door. < >Westside Pre-school will ensure that appropriate filtering and monitoring systems are in place when children and staff access systems and internet provision. Children do not have access to the internet within the pre-schoolAll computers, laptops and tablets are monitored regularly.At induction staff are made aware of our policies regarding the use of the online systems  All staff are trained how to use digital equipment appropriately Westside Pre-school acknowledges that whilst filtering and monitoring is an important part of the settings’ online safety responsibilities, it is only one part of our role. Children and adults may have access to systems external to the settings control such as tablets, mobile phones and other internet enabled devices and technology. This is covered in more depth within the settings ESafety Policy which can be found in Red Policy Folder on the unit by the main door.Westside Pre-school will support parents/carers and the wider community (including all members of staff) to become aware and alert to the need to keep children safe online.  < >Detailed information about the settings response to online safety can be found in the setting’s ESafety Policy and Acceptable Use Policy which can be found Red Policy Folder on the unit by the main door. 





20. Educational Programmes and Staying Safe


< >We recognise that early years settings play an essential role in helping children to understand and identify the parameters of what is appropriate child and adult behaviour; what is ‘safe’; to recognise when they and others close to them are not safe; and how to seek advice and support when they are concerned.  < >Westside Pre-school will provide age appropriate educational programmes and opportunities to enable early years children to develop self-awareness, self-esteem, social and emotional understanding, assertiveness and decision making so that they have a range of contacts and strategies to ensure their own protection and understand the importance of protecting others, including online.  < >Systems have been established to support the empowerment of children to talk to a range of staff. Children at Westside Pre-school will be listened to and heard, and their concerns will be taken seriously and acted upon as appropriate. All members of staff have a responsibility for maintaining awareness of buildings and grounds security and for reporting concerns that may come to light. We operate within a whole-setting community ethos and welcome comments from children, parents/carers and others about areas that may need improvement as well as what we are doing well. Appropriate checks will be undertaken in respect of visitors and volunteers coming into setting. Visitors will be expected to sign in and out via the office visitors log and to display a visitor’s badge whilst on site. Any individual who is not known or identifiable should be challenged for clarification and reassurance.The setting will not accept the behaviour of any individual (parent/carer or other) that threatens security or leads others (child or adult) to feel unsafe. Such behaviour will be treated as a serious concern and may result in a decision to refuse access for that individual to the site.All setting staff and volunteers will have access to a copy of this policy and will have the opportunity to consider and discuss the contents prior to approval of the directors of Westside pre-school being sought.  The policy will also be available to parents/carers.   This policy has been written in October 2018 to reflect the new guidance and legislation issued in relation to safeguarding children and promoting their welfare.The policy forms part of our Setting development plan and will be reviewed annually.All staff should have access to this policy and sign to the effect that they have read and understood its contents. The DSL will review the policy following any child protection concerns (including following learning identified from serious case reviews) or allegations against staff to ensure that it reflects appropriate, accurate and up-to-date safeguarding practice. All members of staff in Westside Pre-school are made aware of local support available:  < >Contact details for Area Safeguarding Adviser (Education Safeguarding Team)Insert local details here:  It is recommended that early years settings include up-to-date and specific contact details for the Area Safeguarding Adviser and admin staff


< >Contact details for Online Safety within the Education Safeguarding TeamRebecca Avery, Education Safeguarding Adviser (Online Protection): Ashley Assiter, e-Safety Development Officer03000 (non-urgent issues only)Contact details for the LADO Telephone: 03000 410888 Email: Childrens Specialist ServicesCentral Duty Team: 03000 411111Out of Hours Number: 03000 419191Early Help and Preventative 419222Kent Police101 (or 999 if there is an immediate risk of harm)Kent Safeguarding Children Board (KSCB) 123 1231                             







Appendix 1: Categories of Abuse


All staff should be aware that abuse, neglect and safeguarding issues are rarely standalone events that can be covered by one definition or label.  In most cases multiple issues will overlap with one another.


Abuse: a form of maltreatment of a child. Somebody may abuse or neglect a child by inflicting harm, or by failing to act to prevent harm. They may be abused by an adult or adults or another child or children. It should be noted that abuse can be carried out both on and offline and be perpetrated by men, women and children.


Sexual abuse: involves forcing or enticing a child or young person to take part in sexual activities, not necessarily involving a high level of violence, whether or not the child is aware of what is happening. The activities may involve physical contact, including assault by penetration (for example rape or oral sex) or non-penetrative acts such as masturbation, kissing, rubbing and touching outside of clothing. They may also include non-contact activities, such as involving children in looking at, or in the production of, sexual images, watching sexual activities, encouraging children to behave in sexually inappropriate ways, or grooming a child in preparation for abuse (including via the internet). Sexual abuse is not solely perpetrated by adult males. Women can also commit acts of sexual abuse, as can other children.


Signs that MAY INDICATE Sexual Abuse

< >Sudden changes in behaviour and school performance Displays of affection which are sexual and age inappropriate Self-harm, self-mutilation or attempts at suicide Alluding to secrets which they cannot reveal Tendency to cling or need constant reassurance Regression to younger behaviour for example thumb sucking, playing with discarded     toys, acting like a baby Distrust of familiar adults e.g. anxiety of being left with relatives, a child minder or lodger Unexplained gifts or money Depression and withdrawal Fear of undressing for PE Sexually transmitted disease Fire setting Bruises and abrasions around the face Damage or injury around the mouth Bi-lateral injuries such as two bruised eyes Bruising to soft area of the face such as the cheeks Fingertip bruising to the front or back of torso Bite marks Burns or scalds (unusual patterns and spread of injuries) Deep contact burns such as cigarette burns Injuries suggesting beatings (strap marks, welts) Covering arms and legs even when hot Aggressive behaviour or severe temper outbursts. Injuries need to be accounted for. Inadequate, inconsistent or excessively plausible explanations or a delay in seeking treatment should signal concern. Over reaction to mistakes Lack of self-confidence/esteem Sudden speech disorders Self-harming Eating DisordersExtremes of passivity and/or aggression Compulsive stealing Drug, alcohol, solvent abuse Fear of parents being contacted Unwillingness or inability to play Excessive need for approval, attention and affection Constant hunger Poor personal hygiene Constant tiredness Inadequate clothing Frequent lateness or non-attendance at School Untreated medical problems Poor relationship with peers Compulsive stealing and scavenging Rocking, hair twisting and thumb sucking Running awayLoss of weight or being constantly underweight Low self esteem

Appendix 2: Specific Safeguarding Issues

(Also see Annex A of Keeping Children Safe in Education 2018)


Children Missing Education


Westside Pre-school recognises that all children, regardless of their circumstances, are entitled to a full time education which is suitable to their age, ability, aptitude and any special educational needs they may have. Westside Pre-school is aware that a child going missing from education is a potential indicator of abuse or neglect.


This may apply to parents/carers, older siblings, staff or other members of the community.


Child Sexual Exploitation (CSE)


All Westside Pre-school staff have been made aware of the revised definition of Child Sexual Exploitation, as issued in the Department for Education in February 2017


‘Child sexual exploitation is a form of child sexual abuse. It occurs where an individual or group takes advantage of an imbalance of power to coerce, manipulate or deceive a child or young person under the age of 18 into sexual activity (a) in exchange for something the victim needs or wants, and/or (b) for the financial advantage or increased status of the perpetrator or facilitator. The victim may have been sexually exploited even if the sexual activity appears consensual. Child sexual exploitation does not always involve physical contact; it can also occur through the use of technology.’


Westside Pre-school identifies that CSE involves exploitative situations, contexts and relationships where young people receive something (for example food, accommodation, drugs, alcohol, gifts, money or in some cases simply affection) as a result of engaging in sexual activities.


Every member of staff at Westside Pre-school recognises that children at risk of CSE need to be identified and issues relating to CSE should be approached in the same way as protecting children from other risks.  They are aware that sexual exploitation can take many forms ranging from the seemingly ‘consensual’ relationship where sex is exchanged for affection or gifts, to serious organised crime by gangs and groups. What marks out exploitation is an imbalance of power in the relationship. The perpetrator always holds some kind of power over the victim which increases as the exploitative relationship develops. Sexual exploitation may involve varying degrees of coercion, intimidation or enticement, including unwanted pressure from peers to have sex, sexting, sexual bullying including cyberbullying and grooming. However, it also important to recognise that some young people who are being sexually exploited do not exhibit any external signs of this abuse or recognise this as abusive.


This may apply to children, parents/carers, older siblings, staff or other members of the setting community.


‘Honour based’ violence including Female Genital Mutilation (FGM)


Members of staff at Westside Pre-school are aware that ‘Honour-based’ violence (HBV) encompasses a range of crimes which have been committed to protect or defend the honour of the family and/or the community, including Female Genital Mutilation (FGM), forced marriage, and practices such as breast ironing.


The indicators of HBV and associated factors will be covered with staff within the setting safeguarding training. All members of staff are alert to the possibility of a child being at risk of HBV, or already having suffered HBV. All members of staff are aware that all forms of HBV are abuse (regardless of the motivation) and will be handled and escalated as such. Staff will speak with DSL if they are concerned about HBV.


The DSL will complete the FGM e-Learning package ( The DSL will also ensure that information and training is made available as appropriate to all members of staff. This includes “FGM The Facts”: and “FGM an Overview:”



All members of staff will follow the setting and KSCB procedures, using existing national and local protocols for multi-agency liaison with police and children’s social care.


Forced Marriage


The Forced Marriage Unit has published Multi-agency guidelines, with pages 32-36 focusing on the role of schools and colleges. Staff should report concerns regarding forced marriage to the DSL or can contact the Forced Marriage Unit if they need advice or information. Contact: 020 7008 0151 or email: 


This may apply to children, parents/carers, older siblings, staff or other members of the setting community.




Westside Pre-school recognises that exposure of children (and adults) to extremist ideology can hinder their social development and educational attainment alongside posing a very real risk that they could support or partake in an act of violence. Radicalisation can be compared to grooming for sexual exploitation.


Westside Pre-school will ensure all members of staff complete an approved training package which includes guidance on how to identify people who may be vulnerable to being drawn into terrorism, and how to refer them into the Channel process. This could include the NCALT e-Learning or Home Office training on Prevent The DSL will attend additional training which includes further information on the Prevent Duty.  


Every member of staff at Westside Pre-school recognises that children exposed to radicalisation and extremism is no different to safeguarding against any other vulnerability and should be approached in the same way as protecting children from other risks. All members of the community at Westside Pre-school will report concerns regarding radicalisation and extremism to the DSL who will follow local and national guidance.


Additional information about responding to online radicalization and extremism can be found in the settings ESafety Policy.


This may apply to children, parents/carers, older siblings, staff or other members of the setting community.


Appendix 3: Keeping yourself safe when responding to disclosures (the 6 R’s – what to do if…)


1. Receive

< >Keep calmListen to what is being said without displaying shock or disbelief Take what is being said to you seriously Note down what has been said Reassure the child that they have done the right thing in talking to you Be honest and do not make promises you cannot keep e.g. “It will be alright now” Do not promise confidentiality; you have a duty to refer Reassure and alleviate guilt, if the child refers to it e.g. “you’re not to blame” Reassure the child that information will only be shared with those who need to know React to the child only as far as is necessary for you to establish whether or not you need to refer the matter, but do not interrogate for full details Do not ask leading questions; “Did he/she….?” Such questions can invalidate evidence. Do ask open “TED” questions; Tell, explain, describe Do not criticise the perpetrator; the child may have affection for him/her Do not ask the child to repeat it all for another member of staff Explain what you have to do next and who you have to talk to Make some brief notes at the time on any paper which comes to hand and write them up as soon as possible Do not destroy your original notes Record the date, time, place, any non-verbal behaviour and the words used by the child. Always ensure that as far as possible you have recorded the actual words used by the child Record statements and observable things rather than your interpretations or assumptions Contact the designated safeguarding lead (DSL) The DSL may be required to make appropriate records available to other agencies KSCB: Get some support for yourself, dealing with disclosures can be traumatic for professionals 


Appendix 4: National Support Organisations


Support for staff

< >Education Support Partnership: Professional Online Safety Helpline: NSPCC: ChildLine: Young Minds: Mix: Lives: Stoppers: Victim Support: Kidscape: Samaritans: Mind: (National Association for People Abused in Childhood): Action Fraud: Respond: Mencap: Refuge: Women’s Aid: Men’s Advice Line: Forced Marriage Unit: Lucy Faithfull Foundation: Stop it Now!: Protect: CEOP: www.ceop.police.ukMarie Collins Foundation: Internet Watch Foundation (IWF): International: UK Safer Internet Centre: Parents Info: www.parentinfo.orgInternet Matters: Net Aware: Parent Port: safe Online: www.getsafeonline.orgEducate against Hate:   Counter Terrorism Internet Referral Unit: Vision:

Anti- Bullying Policy

Key Contact Personnel

Nominated Member of Leadership Staff Responsible for the policy: Carol Miles Pre-School Manager

Designated Safeguarding Lead (s): Carol Miles Pre-School Manager

                                                           Charlie Ellis Pre-School Deputy

Date written: October 2018

Date agreed and ratified by Directors of Westside Pre-school; October 2018

Date of next review: October 2019

This policy will be reviewed at least annually, and following any concerns and/or updates to national/local guidance or procedures

This policy will be reviewed at least annually, and following any concerns and/or updates to national/local guidance or procedures

This policy is based on DfE guidance “Preventing and Tackling Bullying” July 2017 and supporting documents. It also considers the DfE statutory guidance “Keeping Children Safe in Education” 2018 and ‘Sexual violence and sexual harassment between children in schools and colleges’ guidance. The Pre-School has also read Childnet’s “Cyberbullying: Understand, Prevent and Respond: Guidance for Schools”.


1) Policy objectives:

• This policy outlines what Westside Pre-school will do to prevent and tackle all forms of bullying.

• The policy has been adopted with the involvement of the whole Pre-School,

• Westside Pre-school is committed to developing an anti-bullying culture where the bullying of adults,

    children or young people is not tolerated in any form.


2) Links with other Pre-School policies and practices

• This policy links with several Pre-School policies and practices including:

o Behaviour Management policy

o Child protection policy

o eSafety and Acceptable Use Policies (AUP)


3) Links to legislation

• There are several pieces of legislation which set out measures and actions for Pre-Schools in response to bullying, as well as criminal and civil law. These may include

o The Education and Inspection Act 2006, 2011

o The Equality Act 2010

o The Children Act 1989


4) Responsibilities

• It is the responsibility of:

o The Pre-school manager to communicate this policy throughout the Pre-School

o All staff and volunteers to support, uphold and implement this policy accordingly.

o Parents/carers to support their children and work in partnership with the Pre-School.


5) Definition of bullying

• Bullying can be defined as “behaviour by an individual or a group, repeated over time that intentionally hurts another individual either physically or emotionally”. (DfE “Preventing and Tackling Bullying”, July 2017)

• Bullying can include name calling, taunting, mocking, making offensive comments; kicking; hitting; taking belongings; gossiping; excluding people from groups and spreading hurtful and untruthful rumours.

• This includes the same unacceptable behaviours expressed online, sometimes called online or cyberbullying. This can include: sending offensive, upsetting and inappropriate messages by phone, text, instant messenger, through gaming, websites, social media sites and apps, and sending offensive or degrading photos or videos.




• Bullying is recognised by the Pre-School as being a form of peer on peer abuse. It can be emotionally abusive and can cause severe and adverse effects on children’s emotional development.


6) Forms and types of bullying covered by this policy

• Bullying can happen to anyone. This policy covers all types and forms of bullying including:

o Bullying related to physical appearance

o Bullying of young carers, children in care or otherwise related to home circumstances

o Bullying related to physical/mental health conditions

o Physical bullying

o Emotional bullying

o Sexual bullying

o Bullying via technology, known as online or cyberbullying

o Prejudicial bullying (against people/children with protected characteristics):

           ▪ Bullying related to race, religion, faith and belief and for those without faith

           ▪ Bullying related to ethnicity, nationality or culture

           ▪ Bullying related to Special Educational Needs or Disability (SEND)

           ▪ Bullying related to sexual orientation (homophobic/biphobic bullying)

           ▪ Gender based bullying, including transphobic bullying

           ▪ Bullying against teenage parents (pregnancy and maternity under the Equality Act)


7) Pre-School ethos

• Westside Pre-School recognises that all forms of bullying, especially if left unaddressed, can have a devastating effect on individuals; it can create a barrier to learning and have serious consequences for mental wellbeing.

• By effectively preventing and tackling bullying our Pre-School can help to create a safe environment, where children are able to learn and fulfil their potential.


• Our Pre-School:

o Monitors and reviews our anti-bullying policy and practice on a regular basis.

o Supports staff to promote positive relationships to help prevent bullying.

o Recognises that some members of Westside Pre-School may be more vulnerable to bullying and its

   impact than others; this may include children with SEND. Being aware of this will help us to develop

   effective strategies to prevent bullying from happening and provide appropriate support, if required.

o Will intervene by identifying and tackling bullying behaviour appropriately and promptly.

o Ensures our children are aware that bullying concerns will be dealt with sensitively and effectively; that

   everyone should feel safe to learn and abide by the antibullying policy.

o Requires all members of Westside Pre-School to work with the Pre-School to uphold the anti-bullying 


o Recognises the potential impact of bullying on the wider family of those affected so will work in

   partnership with parents/carers regarding all reported bullying concerns and will seek to keep them

   informed at all stages.




o Will deal promptly with grievances regarding the Pre-School response to bullying in line with our

    complaints policy

o Seeks to learn from good anti-bullying practice elsewhere.

o Utilises support from the Local Authority and other relevant organisations when appropriate.


8) Responding to bullying

• The following steps may be taken when dealing with all incidents of bullying reported to the Pre-School:

o If bullying is suspected, reported or witnessed the incident will be dealt with immediately by the member

   of staff who has been approached or witnessed the concern.

o Pre-School Manager or Designated Safeguarding Lead (DSL) will investigate the incident and act upon the


o The Pre-School will provide appropriate support for the person being bullied – making sure they are not 

    at risk of immediate harm.

o The Designated Safeguarding Lead (DSL) will be informed of all bullying issues where there are  

    safeguarding concerns.

o The Pre-School will speak with and inform other staff members, where appropriate.

o The Pre-School will ensure parents/carers are kept informed about the concern and action taken, as

    appropriate and in line with child protection and confidentially policies.

o Sanctions, as identified within the Pre-School behaviour policy, and support will be implemented in

   consultation with all parties concerned.

o If necessary, other agencies may be consulted or involved, such as the police, if a criminal offence has

   been committed, or other local services including Early Help or children’s social care, if a child is felt to be

   at risk of significant harm.

o A clear and precise account of bullying incidents will be recorded by the Pre-School in accordance with

   existing procedures. This will include recording appropriate details regarding decisions and action taken.


Cyberbullying Note:

• When responding to cyberbullying concerns, the Pre-School will:

o Act as soon as an incident has been reported or identified.

o Provide appropriate support for the person who has been cyberbullied and work with the person who

    has carried out the bullying to ensure that it does not happen again.

o Encourage the person being bullied to keep any evidence (screenshots) of the bullying activity to assist

   any investigation.

o Take all available steps where possible to identify the person responsible. This may include:

                  ▪ looking at use of the Pre-school school systems;

                  ▪ identifying and interviewing possible witnesses;

                  ▪ Contacting the service provider and the police, if necessary.

o Work with the individuals and online service providers to prevent the incident from spreading and assist

    in removing offensive or upsetting material from circulation. This may include:

                  ▪ Support reports to a service provider to remove content if those involved are unable to be

                     identified or if those involved refuse to or are unable to delete content.

                  ▪ Requesting the deletion of locally-held content and content posted online if they contravene

                     Pre-School’s behavioural policies.



o Ensure that sanctions are applied to the person responsible for the cyberbullying; the Pre-School will

    take steps to change the attitude and behaviour of the bully, as well as ensuring access to any additional

    help that they may need.

o Inform the police if a criminal offence has been committed.

o Provide information to staff regarding steps they can take to protect themselves online.

This may include:

               ▪ advising those targeted not to retaliate or reply;

               ▪ providing advice on blocking or removing people from contact lists;

               ▪ helping those involved to think carefully about what private information they may have in the

                  public domain


Supporting Children

• Children who have been bullied will be supported by:

o Reassuring the child and providing continuous pastoral support.

o Offering an immediate opportunity to discuss the experience with their key person, the designated

    safeguarding lead, or a member of staff of their choice.

o Working towards restoring self-esteem and confidence.

o Providing ongoing support; this may include: working and speaking with staff, engaging with parents and


o Where necessary, working with the wider community and local/national organisations to provide further

    or specialist advice and guidance; this could include support through Early Help or Specialist Children’s



• Children who have perpetrated bullying will be helped by:

o Discussing what happened, establishing the concern and the need to change.

o Informing parents/carers to help change the attitude and behaviour of the child.

o Providing appropriate education and support regarding their behaviour or actions.

o If online, requesting that content be removed and reporting accounts/content to service provider.

o Where necessary, working with the wider community and local/national organisations to provide further 

    or specialist advice and guidance; this may include involvement from the Police or referrals to Early Help,

    Specialist Children’s Services, or the Children and Young People's Mental Health Service (CYPMHS).


Supporting adults

• Westside Pre-School takes measures to prevent and tackle bullying among children; however, it is equally

    important to recognise that bullying of adults, including staff and parents, whether by children, parents

    or other staff members, is unacceptable.

• Adults who have been bullied or affected will be supported by:

o Offering an immediate opportunity to discuss the concern with the designated safeguarding lead, a

   senior member of staff.

o Advising them to keep a record of the bullying as evidence and discuss how to respond to concerns and

   build resilience, as appropriate.

o Reporting offensive or upsetting content and/or accounts to the service provider, where the bullying has

    occurred online.

o Reassuring and offering appropriate support.

o Working with the wider community and local/national organisations to provide further or specialist

   advice and guidance.


• Adults who have perpetrated the bullying will be helped by:

o Discussing what happened with a senior member of staff or Pre-School manager to establish the concern.

o Establishing whether a legitimate grievance or concern has been raised and signposting to the

   Pre-school’s official complaints procedures.

o If online, requesting that content be removed.

o Instigating disciplinary, civil or legal action as appropriate or required.


9) Preventing bullying


• Westside Pre-School will:

o Create and support an inclusive environment which promotes a culture of mutual respect, consideration

    and care for others, which will be upheld by all.

o Recognise that bullying can be perpetrated or experienced by any member of the community, including

    adults and children (peer on peer abuse).

o Recognises the potential for children with SEN and disabilities to be disproportionally impacted by

    bullying and will implement additional pastoral support as required.

o Openly discuss differences between people that could motivate bullying, such as: children with different

    family situations, such as looked after children or those with caring responsibilities, religion, ethnicity,

    disability, gender, sexuality or appearance related difference.

o Challenge practice and language (including ‘banter’) which does not uphold the school values of

    tolerance, non-discrimination and respect towards others.

o Be encouraged to use technology, especially mobile phones and social media, positively and responsibly.

o Work with staff, the wider community and outside agencies to prevent and tackle concerns including all

    forms of prejudice-driven bullying.

o Actively create “safe spaces” for vulnerable children and young people.

o Celebrate success and achievements to promote and build a positive Pre-School ethos.


Policy and Support

• Westside Pre-School will:

o Provide a range of approaches for children, staff and parents/carers to access support and report


o Regularly update and evaluate our practice to consider the developments of technology and provide up-

   to-date advice and education to all members of the Pre-School regarding positive online behaviour.

o Take appropriate, proportionate and reasonable action, in line with existing Pre-School policies, for any 

bullying bought to the Pre-Schools’ attention, which involves or effects children, even when they are not on the Pre-School premises;

o Implement appropriate disciplinary sanctions; the consequences of bullying will reflect the seriousness of

    the incident, so that others see that bullying is unacceptable.

o Use a variety of techniques to resolve the issues between those who bully, and those who have been




Education and Training

• Westside Pre-School community will:

o Train all staff, to identify all forms of bullying and take appropriate action, following the Pre-school’s

    policy and procedures, including recording and reporting incidents.

o Consider a range of opportunities and approaches for addressing bullying throughout the curriculum and

   other activities, such as: through displays, books and activities.

o Collaborate with other local educational settings as appropriate, and during key times of the year, for

   example during transition.

o Ensure anti-bullying has a high profile throughout the year, reinforced through key opportunities such as

    anti-bullying week

o Provide systematic opportunities to develop children’s’ social and emotional skills, including building

    their resilience and self-esteem.


10) Involvement of pupils

• Westside Pre-School will:

o Ensure that all children know how to express worries and anxieties about bullying.

o Ensure that all children are aware of the range of sanctions which may be applied against those engaging

    in bullying.

o Involve children in anti-bullying campaigns

o Utilise children’s voice in providing child led education and support

o Publicise the details of internal support, as well as external helplines and websites.

o Offer support to children who have been bullied and to those who are bullying to address the problems

   they have.


11) Involvement and liaison with parents and carers

• Westside Pre-School will:

o Take steps to involve parents and carers in develop policies and procedures, to ensure they are aware

    that the Pre-School does not tolerate any form of bullying.

o Make sure that key information about bullying (including policies and named points of contact) is

    available to parents/carers in a variety of formats, including via the Pre-School website

o Ensure all parents/carers know who to contact if they are worried about bullying and where to access

    independent advice.

o Work with all parents/carers and the local community to address issues beyond the Pre-School gates that

   give rise to bullying.

o Ensure that parents work with the Pre-school to role model positive behaviour for children, both on and


o Ensure all parents/carers know about our complaints procedure and how to use it effectively, to raise

   concerns in an appropriate manner.


12) Monitoring and review: putting policy into practice

• Westside Pre-school will ensure that they regularly monitor and evaluate mechanisms to ensure that the

    policy is being consistently applied.

• Any issues identified will be incorporated into the Pre-school’s action planning.

• The Pre-school Manager will be informed of bullying concerns, as appropriate.


13) Useful links and supporting organisations

• Anti-Bullying Alliance:

• Childline:

• Family Lives:

• Kidscape:

• MindEd:


• The BIG Award:

• PSHE Association:

• Restorative Justice Council:

• The Diana Award:

• Victim Support:

• Young Minds:

• Young Carers:

• The Restorative Justice Council:


• Changing Faces:

• Mencap:

• Anti-Bullying Alliance Cyberbullying and children and young people with SEN and


• DfE: SEND code of practice:



• Childnet:

• Internet Watch Foundation:

Think U Know:

• UK Safer Internet Centre:

• The UK Council for Child Internet Safety (UKCCIS)

• DfE ‘Advice for parents and carers on cyberbullying’:




Race, religion and nationality

• Anne Frank Trust:

• Kick it Out:

• Report it:

• Stop Hate:

• Tell Mama:

• Educate against Hate:

• Show Racism the Red Card:


• Barnardo’s LGBT Hub:

• Metro Charity:


• Proud Trust:

• Schools Out:

• Stonewall:


Sexual harassment and sexual bullying

• Ending Violence Against Women and Girls (EVAW)

o A Guide for Schools:

• Disrespect No Body:

• Anti-bullying Alliance: Preventing and responding to Sexual Bullying:

• Anti-bullying Alliance: advice for school staff and professionals about developing

effective anti-bullying practice in relation to sexual bullying:


Note: Additional links can be found in ‘Preventing and Tackling Bullying’ (July 2017)

Acceptable use of digital equipment (cameras, mobile phones, tablets etc.) Policy


Statement of intent

It is our intention to provide an environment in which children, parents and staff are safe from images being recorded and being inappropriately used, in turn eliminating the following concerns:

  • Staff being distracted from their work with children.

  • The inappropriate use of digital equipment i.e. mobile phones, cameras, tablets, desktop & laptops etc. around children.

To achieve this, we aim to have a clear policy on the acceptable use of digital equipment that is understood and adhered to by all parties concerned without exception.


Mobile Phones

Parent/carers or visitors to the pre-school must not use mobile phones during the pre-school sessions (this includes outside play or outings)


Westside Pre-School allows staff to bring in personal mobile telephones and devices for their own use.  Under no circumstances does the pre-school allow a member of staff to contact a current pupil or parent/carer using their personal device.


Users bringing personal devices into pre-school must ensure there is no inappropriate or illegal content on the device.


All staff must ensure that their digital devices are placed in the designated box in office throughout the session.  Staff bags should be placed in the kitchen unless requested by the Manager to place them in another appropriate location (because of a cooking activity). 


Digital devices may only be used staff breaks or in staff members’ own time and in the designated area.


If staff have a personal emergency, they are free to use the pre-school landline phone or make a personal call from their mobile in the pre-school office.


If any staff member has a family emergency or similar and required to keep their mobile phone on, prior permission must be sought from the Manager.


During group outings nominated staff will have access to the setting’s nominated mobile phone, which is to be used for emergency purposes only.


It is the responsibility of all members of staff to be vigilant and report any misuse to the pre-school Manager. Concerns will be taken seriously, logged and investigated appropriately (see allegations against a member of staff policy and whistleblowing section in the staff handbook).


The Manager reserves the right to check the image contents of a member of staffs digital devicesand or social media pages should there be any cause for concern over the appropriate use of it.


Should inappropriate material be found then our Local Authority Designated Officer (LADO) will be contacted immediately.  We will follow the guidance of the LADO as to the appropriate measures for the staff member’s dismissal.   



Photographs taken for the purpose of recording a child or group of children participating in activities or celebrating their achievements is an effective form or recording their progression in the Early Years Foundation Stage. However, it is essential that photographs are taken and stored appropriately to safeguard the children in our care.

Only the designated pre-school camera, mobile or tablets are to be used to take any photo or observations within the setting or on outings.


Images taken on the camera, mobile or tablets must be deemed suitable without putting the child/children in any compromising positions that could cause embarrassment or distress.


All staff are responsible for the location of the camera/tablet; this should be placed in the office when not in use.

The camera/tablet must be locked away at the end of every session.


Images taken and stored on the camera/tablet must be downloaded as soon as possible, ideally once a week.

The images should be downloaded on-site and erased when printed.


Under no circumstances must camera, mobile or tablets of any kind be taken into the toilet area without prior consultation with the Manager. If photographs need to be taken in a bathroom, i.e. photographs of the children washing their hands, then the Manager must be asked first, and staff be supervised whilst carrying out this kind of activity.  At all times the camera/tablet must be placed in a prominent place where it can be seen.

Failure to adhere to the contents of this policy will lead to disciplinary procedures being followed.


Social media websites

Staff must not post anything onto any social networking sites, such as “Facebook” or “Twitter” that is in anyway

  • Linked to the pre-school

  • Would offend any other member of staff, student, parent/care, child etc.

  • Could have an impact on the pre-school’s reputation.  

Westside Pre-school employees are unable to accept friend requests on social networks (i.e. Facebook) from parent/carers of children attending Westside Pre-school.


If any of the above points are not followed then the member of staff involved will face disciplinary action, which could result in dismissal.

Call us:


079609 19578


01795 533743

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West Faversham Community Centre                  

Bysing Wood Rd